IT Manager
Open
PGS-JD010
Philippines / India · Full Time Remote
IT Manager
IT Manager
IT Manager
The IT Manager will be responsible for the day-to-day management and continuous improvement of the technology environment.
This is not simply a technical support role.
We are looking for someone who can take ownership of IT, identify risks and gaps before they become problems, establish standards and processes, manage technology platforms, troubleshoot issues, and ensure that our team has the systems and tools needed to work effectively.
You will work closely with leadership, project managers, developers, designers, and other team members. Depending on the project, you may also help assess or support technology environments for clients.
The right person will be comfortable moving between strategy and execution — able to recommend the right solution, document how it should work, and roll up their sleeves to implement or troubleshoot it.
IT Manager
Discover Opportunities
Responsibilities
Responsibilities
Responsibilities
/01
IT Operations & Systems Management
Own the day-to-day management of internal technology.
Manage business technology platforms, accounts, permissions, access, and configurations.
Maintain visibility into the systems and applications being used across the organization.
Ensure systems are reliable, properly configured, documented, and fit for purpose.
Develop standards for how technology should be selected, implemented, managed, and retired.
/01
IT Operations & Systems Management
Own the day-to-day management of internal technology.
Manage business technology platforms, accounts, permissions, access, and configurations.
Maintain visibility into the systems and applications being used across the organization.
Ensure systems are reliable, properly configured, documented, and fit for purpose.
Develop standards for how technology should be selected, implemented, managed, and retired.
/02
Microsoft 365, Google Workspace & SaaS Administration
Administer platforms such as Microsoft 365, Google Workspace, collaboration tools, cloud storage, and other SaaS applications.
Manage users, groups, licenses, permissions, shared resources, and security settings.
Establish appropriate access controls and ensure business information remains within company-managed systems.
Review software subscriptions and licenses to improve utilization and control costs.
/02
Microsoft 365, Google Workspace & SaaS Administration
Administer platforms such as Microsoft 365, Google Workspace, collaboration tools, cloud storage, and other SaaS applications.
Manage users, groups, licenses, permissions, shared resources, and security settings.
Establish appropriate access controls and ensure business information remains within company-managed systems.
Review software subscriptions and licenses to improve utilization and control costs.
/03
Cybersecurity & Access Management
Establish and maintain practical cybersecurity standards.
Implement and manage multi-factor authentication, password policies, access controls, and other security measures.
Regularly review user access and permissions.
Identify technology and cybersecurity risks and recommend appropriate mitigation.
Manage secure onboarding, role changes, and access removal when team members leave projects or the organization.
Help build awareness across the team around cybersecurity and responsible technology use.
/03
Cybersecurity & Access Management
Establish and maintain practical cybersecurity standards.
Implement and manage multi-factor authentication, password policies, access controls, and other security measures.
Regularly review user access and permissions.
Identify technology and cybersecurity risks and recommend appropriate mitigation.
Manage secure onboarding, role changes, and access removal when team members leave projects or the organization.
Help build awareness across the team around cybersecurity and responsible technology use.
/04
IT Support & Problem Solving
Conduct research to support articles, book content, industry topics, faith-based themes, business topics, and client-specific content.
Organize research into clear outlines, summaries, and content briefs.
Ensure content is accurate, thoughtful, and appropriate for the intended audience.
/04
IT Support & Problem Solving
Conduct research to support articles, book content, industry topics, faith-based themes, business topics, and client-specific content.
Organize research into clear outlines, summaries, and content briefs.
Ensure content is accurate, thoughtful, and appropriate for the intended audience.
/05
Technology Projects
Lead or support internal technology initiatives from planning through implementation.
Evaluate technology solutions and make recommendations based on business requirements, cost, security, scalability, and ease of management.
Coordinate implementations, migrations, configurations, integrations, and upgrades.
Work with developers, project managers, vendors, and business stakeholders to ensure successful delivery.
Test solutions and confirm that business and technical requirements have been met.
/06
Infrastructure & Cloud
Manage or coordinate cloud infrastructure, hosting, domains, DNS, SSL certificates, backups, and related services.
Maintain awareness of the technology architecture supporting websites, applications, and business systems.
Ensure appropriate monitoring, backup, recovery, and continuity practices are in place.
Work with development resources when deeper application or infrastructure expertise is required.
Documentation & IT Governance
Build and maintain an inventory of systems, applications, accounts, licenses, domains, vendors, and technology assets.
Maintain technical documentation, configuration information, procedures, and recovery information.
Create repeatable IT processes rather than relying on individual knowledge.
Establish clear ownership for technology systems.
Develop practical IT policies and standards appropriate for a growing organization.
/07
Vendor & Technology Management
Evaluate technology providers and vendors.
Coordinate with external service providers when specialized expertise is required.
Review technology costs and identify opportunities to improve value.
Ensure vendors and platforms meet operational and security requirements.
Client Technology Support
Where appropriate, the IT Manager may also:
Assess a client's existing technology environment.
Identify technology risks, inefficiencies, and opportunities for improvement.
Recommend practical solutions aligned with the client's business needs.
Support the implementation of managed email, collaboration, cloud, security, and other business technology solutions.
Work with project and solution leads to translate business requirements into appropriate technology solutions.
Qualifications
Qualifications
Qualifications
/01
Required Skills & Experience:
Experience in IT operations, support, systems administration, infrastructure, or a related technology role.
Previous experience with responsibility for an organization's IT environment is strongly preferred.
Strong knowledge of Microsoft 365 and/or Google Workspace administration.
Experience managing user accounts, permissions, authentication, and security.
Working knowledge of cybersecurity fundamentals and best practices.
Experience with SaaS application administration and integrations.
Understanding of domains, DNS, email configuration, SSL certificates, hosting, and web infrastructure.
Familiarity with cloud platforms and services.
Strong troubleshooting and root-cause analysis skills.
Experience creating technical documentation, procedures, and standards.
Ability to manage multiple priorities and projects.
Strong written and verbal communication skills.
Ability to explain technical concepts to non-technical stakeholders.
/01
Required Skills & Experience:
Experience in IT operations, support, systems administration, infrastructure, or a related technology role.
Previous experience with responsibility for an organization's IT environment is strongly preferred.
Strong knowledge of Microsoft 365 and/or Google Workspace administration.
Experience managing user accounts, permissions, authentication, and security.
Working knowledge of cybersecurity fundamentals and best practices.
Experience with SaaS application administration and integrations.
Understanding of domains, DNS, email configuration, SSL certificates, hosting, and web infrastructure.
Familiarity with cloud platforms and services.
Strong troubleshooting and root-cause analysis skills.
Experience creating technical documentation, procedures, and standards.
Ability to manage multiple priorities and projects.
Strong written and verbal communication skills.
Ability to explain technical concepts to non-technical stakeholders.
/02
Preferred Experience:
Experience in some of the following would be considered an asset:
Microsoft Azure
Microsoft Entra ID / Azure Active Directory
AWS or other cloud environments
Endpoint and device management
Backup and disaster recovery solutions
Cybersecurity tools and vulnerability management
VPN and networking technologies
Website and application hosting
WordPress and web environments
API integrations and automation
Jira or similar project management platforms
IT service management or ticketing systems
Working with distributed or remote teams
Supporting small and medium-sized businesses
Managing technology vendors and outsourced development resources
Relevant technical certifications are valued but are not a substitute for demonstrated experience, problem-solving ability, and ownership.
/02
Preferred Experience:
Experience in some of the following would be considered an asset:
Microsoft Azure
Microsoft Entra ID / Azure Active Directory
AWS or other cloud environments
Endpoint and device management
Backup and disaster recovery solutions
Cybersecurity tools and vulnerability management
VPN and networking technologies
Website and application hosting
WordPress and web environments
API integrations and automation
Jira or similar project management platforms
IT service management or ticketing systems
Working with distributed or remote teams
Supporting small and medium-sized businesses
Managing technology vendors and outsourced development resources
Relevant technical certifications are valued but are not a substitute for demonstrated experience, problem-solving ability, and ownership.
/03
Key Qualities:
Owner, Not Order-Taker: You see a potential risk and fix it before being asked. You don't wait for instructions.
Proactive Problem Finder: You identify gaps, risks, and inefficiencies before they become major issues.
Root-Cause Thinker: You don't apply temporary fixes. You solve recurring problems permanently.
Builder of Systems: You enjoy creating documentation, standards, and repeatable processes where none exist today.
Security-First Mindset: You balance practicality with strong governance. You think about risk by default.
Independent & Accountable: You can work without constant supervision and take full ownership of the IT environment.
/03
Key Qualities:
Owner, Not Order-Taker: You see a potential risk and fix it before being asked. You don't wait for instructions.
Proactive Problem Finder: You identify gaps, risks, and inefficiencies before they become major issues.
Root-Cause Thinker: You don't apply temporary fixes. You solve recurring problems permanently.
Builder of Systems: You enjoy creating documentation, standards, and repeatable processes where none exist today.
Security-First Mindset: You balance practicality with strong governance. You think about risk by default.
Independent & Accountable: You can work without constant supervision and take full ownership of the IT environment.
/04
Core Soft Skills:
Ownership & Accountability, Proactive & Detail-Oriented, Analytical Thinking & Root-Cause Analysis, Risk Awareness & Judgment, Strong Communication, and Calm Under Pressure.
/04
Core Soft Skills:
Ownership & Accountability, Proactive & Detail-Oriented, Analytical Thinking & Root-Cause Analysis, Risk Awareness & Judgment, Strong Communication, and Calm Under Pressure.
How to Apply
How to Apply
How to Apply
Interested in joining us? We’d like to learn more about you, your experience, and what you could bring to the team.
To apply, please send your application to talent@ptoeglobalsolutions.com and include:
Your current résumé or CV
A link to your LinkedIn profile, portfolio, or relevant work, if applicable
A short introduction telling us what interested you in this role and how you believe you would be a strong fit for the teams.
Your current location and time zone
Your availability to start
Email subject: [Job ID] – [Role Title] – [Your Name]
Along with your resume, please submit a brief introduction explaining why this opportunity interests you.
We would also like you to answer the following questions:
Tell us about an IT environment you were responsible for managing. What were you personally accountable for?
When joining a company with limited IT documentation or processes, what would you assess during your first 30 days?
Describe a technology or security risk you identified before it became a major problem. What did you do?
Tell us about a recurring technical issue where you identified and resolved the root cause.
If you discovered that company files, passwords, and business information were spread across personal accounts and individual team members' systems, how would you approach fixing the situation?
What Microsoft 365, Google Workspace, cloud, security, and infrastructure technologies have you personally administered?
Tell us about a technology recommendation you made that management initially had not considered. What was the outcome?
We are more interested in understanding how you think, solve problems, and take ownership than receiving generic or AI-generated responses.
Interested in joining us? We’d like to learn more about you, your experience, and what you could bring to the team.
To apply, please send your application to talent@ptoeglobalsolutions.com and include:
Your current résumé or CV
A link to your LinkedIn profile, portfolio, or relevant work, if applicable
A short introduction telling us what interested you in this role and how you believe you would be a strong fit for the teams.
Your current location and time zone
Your availability to start
Email subject: [Job ID] – [Role Title] – [Your Name]
Along with your resume, please submit a brief introduction explaining why this opportunity interests you.
We would also like you to answer the following questions:
Tell us about an IT environment you were responsible for managing. What were you personally accountable for?
When joining a company with limited IT documentation or processes, what would you assess during your first 30 days?
Describe a technology or security risk you identified before it became a major problem. What did you do?
Tell us about a recurring technical issue where you identified and resolved the root cause.
If you discovered that company files, passwords, and business information were spread across personal accounts and individual team members' systems, how would you approach fixing the situation?
What Microsoft 365, Google Workspace, cloud, security, and infrastructure technologies have you personally administered?
Tell us about a technology recommendation you made that management initially had not considered. What was the outcome?
We are more interested in understanding how you think, solve problems, and take ownership than receiving generic or AI-generated responses.
What Success Looks Like