General Manager
Open
PGS-JD010 ·
Philippines / India · Full Time Remote
General Manager
General Manager
General Manager
PTOE Global Solutions is looking for a hands-on General Manager – Business Operations to lead the day-to-day execution of the business and ensure our teams are aligned, accountable, and moving forward.
We are looking for someone who can step into a growing organization, understand what needs to happen, identify where execution is breaking down, make decisions, solve problems, and help teams deliver.
The General Manager will work closely with the founder and functional leaders to translate business direction into coordinated execution across operations, delivery, technology, talent, and internal initiatives.
General Manager
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Key Responsibilities
Key Responsibilities
Key Responsibilities
/01
Day-to-Day Business Operations
Oversee the day-to-day operations.
Ensure teams understand priorities, responsibilities, and expected outcomes.
Identify operational bottlenecks and remove barriers to execution.
Follow up on commitments and ensure initiatives continue moving forward.
Coordinate work across departments where responsibilities overlap.
Escalate only the issues that genuinely require executive involvement.
/01
Day-to-Day Business Operations
Oversee the day-to-day operations.
Ensure teams understand priorities, responsibilities, and expected outcomes.
Identify operational bottlenecks and remove barriers to execution.
Follow up on commitments and ensure initiatives continue moving forward.
Coordinate work across departments where responsibilities overlap.
Escalate only the issues that genuinely require executive involvement.
/02
Leadership & Team Execution
Work closely with functional leaders to ensure teams are performing effectively.
Provide direction and support when managers encounter operational or people-related challenges.
Help leaders move from identifying problems to implementing solutions.
Establish clear accountability for deliverables, deadlines, and outcomes.
Identify gaps in ownership, leadership, communication, or capability.
Develop stronger management practices across the organization.
/02
Leadership & Team Execution
Work closely with functional leaders to ensure teams are performing effectively.
Provide direction and support when managers encounter operational or people-related challenges.
Help leaders move from identifying problems to implementing solutions.
Establish clear accountability for deliverables, deadlines, and outcomes.
Identify gaps in ownership, leadership, communication, or capability.
Develop stronger management practices across the organization.
/03
Talent & People Operations
Provide oversight and direction to the Talent/HR function.
Ensure hiring priorities are aligned with business needs.
Improve candidate assessment, onboarding, performance management, and employee development.
Help resolve people-management issues that require leadership intervention.
Ensure managers are addressing performance concerns appropriately and consistently.
Identify future talent and leadership requirements as the company grows.
/03
Talent & People Operations
Provide oversight and direction to the Talent/HR function.
Ensure hiring priorities are aligned with business needs.
Improve candidate assessment, onboarding, performance management, and employee development.
Help resolve people-management issues that require leadership intervention.
Ensure managers are addressing performance concerns appropriately and consistently.
Identify future talent and leadership requirements as the company grows.
/04
Cross-Functional Problem Solving
Step into situations where execution has stalled or ownership is unclear.
Diagnose the underlying cause of operational problems.
Bring the right people together and drive issues toward resolution.
Challenge assumptions and improve ineffective processes.
Prevent recurring issues by establishing clearer systems, accountability, and ownership.
/04
Cross-Functional Problem Solving
Step into situations where execution has stalled or ownership is unclear.
Diagnose the underlying cause of operational problems.
Bring the right people together and drive issues toward resolution.
Challenge assumptions and improve ineffective processes.
Prevent recurring issues by establishing clearer systems, accountability, and ownership.
/05
Performance & Accountability
Establish and maintain operating rhythms for leadership and teams.
Track key commitments, projects, operational priorities, and performance measures.
Ensure managers are actively managing outcomes rather than simply reporting activity.
Identify areas where performance is below expectations and develop corrective actions.
Provide the founder with concise visibility into business performance, risks, and decisions required.
/06
Business Planning & Execution
Translate strategic priorities into practical operating plans.
Help prioritize resources across client work, internal initiatives, and new ventures.
Ensure new initiatives have clear owners, timelines, resources, and success measures.
Help determine when the company is ready to add people, launch initiatives, or expand capabilities.
Balance growth opportunities with operational capacity and financial discipline.
/07
Qualifications
Qualifications
Qualifications
/01
You are likely a strong fit if you:
Have experience managing operations across multiple business functions.
Have previously led managers or department heads, not only individual contributors.
Are comfortable working directly with a founder or executive team.
Can operate effectively in an entrepreneurial or rapidly evolving environment.
Are highly organized but are not dependent on perfect processes before taking action.
Can identify the real issue behind a problem and drive it toward resolution.
Are comfortable making decisions and being accountable for outcomes.
Know how to hold people accountable while maintaining strong working relationships.
Understand hiring, performance management, team structure, and organizational development.
Can move easily between strategic discussions and detailed operational execution.
Have strong judgment and know what you can resolve independently versus what should be escalated.
/01
You are likely a strong fit if you:
Have experience managing operations across multiple business functions.
Have previously led managers or department heads, not only individual contributors.
Are comfortable working directly with a founder or executive team.
Can operate effectively in an entrepreneurial or rapidly evolving environment.
Are highly organized but are not dependent on perfect processes before taking action.
Can identify the real issue behind a problem and drive it toward resolution.
Are comfortable making decisions and being accountable for outcomes.
Know how to hold people accountable while maintaining strong working relationships.
Understand hiring, performance management, team structure, and organizational development.
Can move easily between strategic discussions and detailed operational execution.
Have strong judgment and know what you can resolve independently versus what should be escalated.
/02
Required Skills & Experience
7+ years of experience in operations, general management, business management, delivery, or a similar leadership role.
Experience managing multiple departments or cross-functional teams.
Experience in SaaS, technology, professional services, outsourcing, consulting, or another service-driven organization is preferred.
Experience working with distributed or international teams is highly desirable.
Previous responsibility for hiring talent management, performance management, or organizational development.
Experience establishing KPIs, management routines, operational processes, and accountability systems.
/02
Required Skills & Experience
7+ years of experience in operations, general management, business management, delivery, or a similar leadership role.
Experience managing multiple departments or cross-functional teams.
Experience in SaaS, technology, professional services, outsourcing, consulting, or another service-driven organization is preferred.
Experience working with distributed or international teams is highly desirable.
Previous responsibility for hiring talent management, performance management, or organizational development.
Experience establishing KPIs, management routines, operational processes, and accountability systems.
/03
Core Soft Skills:
Strong communication, collaborative leadership style, and the ability to thrive in agile environments.
/03
Core Soft Skills:
Strong communication, collaborative leadership style, and the ability to thrive in agile environments.
How to Apply
How to Apply
How to Apply
Interested in joining us? We’d like to learn more about you, your experience, and what you could bring to the team.
To apply, please send your application to talent@ptoeglobalsolutions.com and include:
Your current résumé or CV
A link to your LinkedIn profile, portfolio, or relevant work, if applicable
A short introduction telling us what interested you in this role and how you believe you would be a strong fit for the teams.
Your current location and time zone
Your availability to start
Email subject: [Job ID] – [Role Title] – [Your Name]
We review applications based on experience, capabilities, alignment with the role, and the potential to contribute to what we are building. Candidates selected to move forward will be contacted regarding the next step in our selection process.
Ready to take the next step? Apply for this role.
Interested in joining us? We’d like to learn more about you, your experience, and what you could bring to the team.
To apply, please send your application to talent@ptoeglobalsolutions.com and include:
Your current résumé or CV
A link to your LinkedIn profile, portfolio, or relevant work, if applicable
A short introduction telling us what interested you in this role and how you believe you would be a strong fit for the teams.
Your current location and time zone
Your availability to start
Email subject: [Job ID] – [Role Title] – [Your Name]
We review applications based on experience, capabilities, alignment with the role, and the potential to contribute to what we are building. Candidates selected to move forward will be contacted regarding the next step in our selection process.
Ready to take the next step? Apply for this role.
What Success Looks Like